This platform is operated by Becave Limited, trading as Becave (“we”, “us” and “our”).
Becave enables registered users (each a “User”) to publish rental property listings (“listing”) and let such properties under the terms of an Assured Shorthold Tenancy Agreement (“AST”) which is separate to these terms (please see Section 4 for landlord-specific terms) or browse and submit applications for the tenancy of such properties under the AST (please see Section 5 for Tenant-specific terms).
Becave Limited is authorised and regulated by the Financial Conduct Authority. Our Firm Reference Number is XXXXXX. We are permitted to act as an arranger for non-investment insurance contracts. You may check this information on the FCA’s Register by visiting www.fca.org.uk/register or by contacting them on 0800 111 6768.
These terms of service (“Terms”) apply when you use our platform, list properties or make a booking for a room or a property (the “Property”) via our online booking platform (“Service”). If you do not agree to these terms, you must not use our platform.
When you register with our platform to list and let your properties, you register in your capacity as a landlord (“Landlord User”) and these terms will apply to you on the assumption that you are not acting as a consumer when using our service. However, to the extent that you are considered to be a consumer because, for example, you are also register as a tenant user seeking to rent a property through our platform (“Tenant User”), you may be entitled to various statutory rights and nothing in these terms shall be construed to restrict any such rights.
In order to access and use some parts of our platform, you may need to create an account (“Account”). You must be 18 (eighteen) years of age or over to create an account, and you confirm that you are legally capable of entering into binding contracts.
Your account is intended for your sole use. You must be a human to set up an account and use our platform. We reserve the right to suspend or terminate your account if you provide inaccurate, false or misleading information to us when setting up your account.
You must keep your account details and password private and must not disclose them to any third party. You must notify us if your password is lost, stolen, or disclosed to an unauthorised third party, or otherwise may have been compromised. We encourage you to regularly change your password to help ensure your Account’s security.
When creating a listing via the Becave site, you must:
You must ensure that any listing you post and the booking of, or a Tenant users stay at, a property will:
Whenever you upload any materials for use in connection with the listing, such as text, pictures or videos (the “Content”), you must comply with the content standards set out in these terms including that such content must accurately reflect the quality and condition of your property.
You warrant that any such content complies with those standards and you will be liable to us and shall indemnify us for any breach of your obligations with respect to such content. We will not be liable to any third party for any content posted or uploaded by you or any other user.
By uploading and publishing your content you warrant, represent and undertake that you are the creator and owner of the content, have the right to grant us the rights contain in these terms and that you will comply with all your obligations regarding uploading content to our service including without limitation those set out below in Section 11. You warrant that the content is accurate and complete in all material respects and you have (and will continue to have during your use of the service) all necessary licences, rights consents and permissions which are required to enable us to use your content as contemplated by these terms.
You hereby grant us an unrestricted, irrevocable, worldwide, non-exclusive, royalty-free, perpetual licence to use, reproduce, modify, adapt, create derivative works from, publish, transmit, communicate to the public, perform and display any of your content in connection with the provision, operation, maintenance, development, marketing and improvement of the service and for other business needs of Becave. You accept that this means that we are able to use and exploit the content in any manner and by any means, method or technology (whether now known or hereafter created) and for such purposes. You also irrevocably and unconditionally waive any and all moral rights in any content.
You are solely responsible for your content and the consequences of posting or publishing it. We do not endorse any content or any opinion, recommendation, or advice expressed therein. You also acknowledge that we have no liability in connection with the content and we cannot guarantee and will not be liable for any unauthorised copying, distribution or use of your content.
We will notify you via e-mail when a Tenant user makes a request to make a booking in relation to one of your listings. By accepting the booking request, you are entering into an AST with the tenant user who made the booking. You are required to make available the property as described in the applicable listing and in compliance with the terms of the AST.
It is, however, your responsibility to ensure that you hold, at all times, appropriate insurance in respect of your Properties that covers user tenant’s stay at the same.
Subject to complying with any requirements (such as completing a verification processes) set by Becave and/or the landlord user, you can request to book a property by selecting your preferred listing and following our booking process.
All applicable fees will be presented to you prior to booking a listing and you will be notified by e-mail when your booking has been accepted by the applicable landlord user. In order to finalise your booking, you will need to enter into an AST with the relevant landlord user. The terms of the AST govern the relationship between you and the landlord user in respect of the selected property. Becave is not a party to the AST and has no liability to you in respect of any listing or any property that such listing relates to. A copy of your AST will be sent to you for your records.
Once you have completed the above-mentioned steps and received a booking confirmation, please review the details of your booking to ensure that it is correct. Any errors should be communicated immediately to both Becave and the relevant landlord user.
You acknowledge that a confirmed booking of a property is a limited license granted to you by the landlord user to enter, occupy and use the property for the duration of your booking and on the terms of the AST. Please note that the landlord user may (to the extent permitted under the AST and/or the applicable law) enter the property. You agree to abide by the terms of the AST and leave the property at the end of your AST or such other time as mutually agreed between you and the landlord user.
Once your booking is confirmed, a legally binging agreement is formed between you and the relevant landlord user. The agreement may be subject to the landlord users additional terms and conditions (such as the applicable cancellation policy and rules regarding the property) as specified in the listing.
We may change our platform from time to time.
We do not guarantee that our platform, or any content on it, will always be available or be uninterrupted and may discontinue all or any part of the platform at any time. If we do make major changes to, discontinue, or disable any part of this platform, we will try to give you reasonable notice.
Becave has no obligation to monitor the platform, service, or content. While we try to keep our platform up to date, we can not promise or guarantee that the information on our platform is accurate, complete or current. The contents of our platform are provided for general information only and should not be relied upon or used as the only reason for making decisions without consulting more appropriate, more accurate, more complete or more timely sources of information.
Our platform may include links to third-party websites, resources and materials provided by third parties (including listings and content provided by landlord users). These links are provided for information only and we have no control over the contents of those websites, resources and materials. We do not approve or endorse any third party websites, resources or materials linked on our platform.
We own or license all intellectual property rights in our platform and its contents. Our platform and its contents are protected by copyright laws and we reserve all such rights. You may print or download extracts from any page of our site for your personal use, as long as you do not modify these copies. You must always acknowledge our status as owners or licensees of our platform and the content in it.
You must not use any part of our platform or its contents for commercial purposes without obtaining our prior permission. If you print, copy, or download any part of our platform in breach of these terms, your right to use our platform will stop immediately and you must destroy any copies or downloads you made.
You agree to, at all times, use the platform, including all features and functionalities associated with it, in accordance with all applicable laws, rules and regulations, or other restrictions on use of the Becave service or content therein, and you will not:
We may suspend, restrict or terminate your account and your access to the service if we believe that you have breached these terms. This does not limit our right to take any other actions against you that we consider appropriate to protect our rights.
Except as set out in Section 13 (Limitation) below, we can not promise that your use of our platform or your account will be uninterrupted, timely, secure, or error-free.
Except as set out in Section 13 (Limitation) below, we are not responsible for:
Nothing in these terms:
We may temporarily suspend our platform or your account without notice in the case of system failure, maintenance or repair. Except as set out elsewhere in these terms, we will not be responsible to you or to any other person if all or part of the platform or your account is unavailable, discontinued, modified or changed in any way.
We do not accept any responsibility for:
Our total liability to you for any loss or damage arising in connection with your use of our Services shall be limited to the value of the fees paid by you in respect of your booking.
You agree that you will compensate (in legal terms this is often referred to as indemnifying) us and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, for any claim or demand (including reasonable attorneys’ fees) made by any third party due to or arising out of your breach of these terms, or your violation of any law or the rights of a third-party.
These terms are effective unless and until terminated by either you or us. You may terminate these terms at any time by closing your account, or when you cease using our platform.
If you breach any provision of these terms, we may immediately: (i) suspend your account; or (ii) terminate these terms and your right to use our platform. If we terminate these terms in accordance with this Section 15 (Termination), you will be responsible for paying us any amounts that you owe us up to and including the date of termination.
If we need to provide notice to you in relation to your listing, booking or these terms, we will do so by e-mail to the e-mail address that you provided when setting up your account. If you need to contact us, please refer to Section 17, below.
If any provision of these terms is unenforceable, this will not prevent any other provisions from being enforceable.
If we do not exercise any right or enforce any provision of these terms, this does not mean that we give up those rights or right to enforce such rights in the future.
These terms are not intended to give rights to anyone except you and us.
Nothing in these terms deprives you of your right under European law to bring a claim via the European Commissions Online Dispute Resolution mechanism (available at http://ec.europa.eu/odr).
If you are a consumer, these terms are governed by the laws of your country of residence, and nothing will prevent any rights you have to bring a claim in your local courts. If you are a business user, these terms are governed by and construed in accordance with the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction over any dispute arising from these terms.
In the ordinary course of our business, we may become aware of circumstances that either risk compromising our duty to you or another client or both. We have procedures in place to manage these circumstances which may include ceasing to act for one or more parties.
If through exceptional circumstances Becave Limited or any of its Directors or other customers has a material interest in business you ask to be transacted for you, we will make you aware of the conflict of interest and we will obtain your consent before your instructions are carried out.
A copy of our Conflicts of Interest Policy is available on request.
We always aim to treat you fairly. This means that we will always endeavour to:
If you have any feedback, questions or complaints or any requests for technical support, please refer to our FAQ Pages or submit a request online.
We do our best to respond to all queries as soon as possible but we cannot guarantee a response time.
www.becave.co.uk is operated by Becave. We are a company registered in England and Wales (company number 12141544 and VAT number GB354355593), and our registered office and address for correspondence is: 123 Commercial Road, London, England, E1 1NL.
If you wish to register a complaint please contact Andrzej Gruzdz, in writing at Becave Limited, 123 commercial road E11RD, LONDON, UK or by telephone on 07719538992. Our internal complaints procedure is available on request.
You may be entitled to refer a complaint against us to the Financial Ombudsman service if you are not satisfied with our final response. The contact details are as follows:
We are covered by the Financial Services Compensation Scheme and you may be entitled to compensation from the scheme if we cannot meet our obligations. Scheme arrangements are available from the FSCS at http://www.fscs.org.uk/.
The limits of compensation are:
Protection is at 100% where claims:
Protection is at 90% where claims arise under other types of policy with no upper limit;
No protection is available for Goods in Transit, Marine, Aviation and Credit Insurance.
Contracts of reinsurance are also not protected.
We treat any personal data in accordance with the Data Protection Regulations.
The information we receive from you is used to provide you with quotations and arrange insurance through our insurance provider(s)/broker(s). Arranging insurance may involve the transfer of personal information to underwriters, agents or service providers, industry regulators and our auditors and they may use this information for research, statistical analysis and crime prevention. You have the right to cancel your authority to use such information.
Full details of the use and disclosure of your information is contained within the terms and conditions of any agreement, which you should read before signing.
All customers’ records are treated as private and confidential.
If you want a copy of your records, for which there will be no charge, please send a request to Andrew Gruzdz, at Becave Limited, 123 commercial road E1 1NL, LONDON, UK.